Refund Policy

1. Our Commitment to Fair Refunds

This Refund Policy for GrowReddit Services explains eligibility, process, and timelines. GrowReddit is committed to client satisfaction and maintains a transparent, fair refund policy for all services.

2. Refund Eligibility Criteria

2.1 Eligible for Refund

• Service Not Delivered: GrowReddit fails to deliver contracted services within agreed timeline without valid cause
• Material Non-Conformance: Delivered work materially fails to meet documented specifications after reasonable remediation attempts
• Cancellation Before Work Begins: Project cancelled before any development work has commenced (minus 10% administrative fee)
• Technical Impossibility: Project requirements determined impossible to implement (discovered during initial technical assessment)

2.2 Not Eligible for Refund

• Change of business direction or strategy by client
• Work completed and accepted by client
• Client-caused delays exceeding 30 days (inactive projects)
• Scope changes requested after project commencement
• Third-party service costs (APIs, hosting, licenses) already incurred
• Subjective dissatisfaction with design aesthetics (unless documented requirements not met)
• Client’s inability to use delivered product due to lack of technical knowledge
• Failure to achieve specific business outcomes or revenue targets

3. Refund Process and Timeline

3.1 How to Request a Refund

• Submit Written Request: Email [email protected] with subject "[REFUND REQUEST] - Project Name"
• Provide Documentation: Include detailed explanation and supporting evidence for refund request
• Review Period: GrowReddit reviews request within 5 business days
• Discussion: Both parties discuss concerns and explore resolution options
• Decision: Written decision provided within 10 business days of initial request

3.2 Required Information

• Project name and agreement reference number
• Detailed explanation of refund grounds
• Specific deliverables or milestones in question
• Documentation of issues reported and remediation attempts
• Preferred resolution (full/partial refund, additional work, etc.)

4. Refund Processing

4.1 Processing Times (Once Approved)

4.2 Transaction Fees

• Payment gateway fees (typically 2–3%) are non-refundable
• International wire transfer fees may be deducted from refund amount
• Net refund amount is clearly communicated before processing

5. Partial Refunds (Milestone-Based Projects)

• Completed and accepted milestones are non-refundable
• In-progress milestone: Pro-rated refund based on work completed
• Future milestones: Full refund of unearned payments

6. Dispute Resolution

If a client disagrees with a refund decision:

• Request escalation to senior management ([email protected])
• Schedule mediation call within 7 days of escalation request
• Good faith attempt to reach mutually acceptable resolution
• If unresolved, follow the dispute resolution process in Terms & Conditions

7. Contact for Refund Requests